PRIVACY POLICY

Last update: July 15, 2025
At Idolem Hot Yoga Chaud, we take your privacy very seriously. We are committed to protecting your personal data and are determined to act with complete transparency in this regard.
This privacy policy clearly explains the types of information we collect, why we collect it, the partners with whom we may share it, and your rights regarding access, modification, or correction of this data. When we refer to “Idolem Hot Yoga Chaud” or use the terms “we,” “us,” or “our,” we are referring to our company.
We would like to emphasize our unwavering commitment: your data is treated with the utmost respect and we will never sell it to third parties.
This policy applies specifically when you browse the https://www.idolem.com website. We invite you to read it carefully to understand the context in which you share your information with us and how we ensure its use. By browsing our website, you consent to the use of your data as described in this policy.
To provide you with the best possible understanding, we have identified the specific situations in which your information may be shared with us and how we process it.

The policy is divided into several sections

  • Discover Idolem Hot Yoga
  • Register, subscribe, and/or purchase at Idolem Hot Yoga Chaud
  • Contact Idolem Hot Yoga customer service
This privacy policy explores the management of your data in its various sections. It covers the use of your information, the conditions under which it is shared, your rights of access and management, the protection of your data, and how to contact us.

1. Discover Idolem Hot Yoga:

When you seek to learn more about Idolem Hot Yoga, by contacting us or subscribing to our newsletter, you are likely to visit our website. During this visit, we collect various information.
We collect:
  • Your IP address.
  • Data via cookies or similar technologies, which include:
    • Your browser type and version,
    • The referring page that directed you to our site,
    • The duration of your visit and the time spent on each page,
    • The date and time of your access,
    • Your browser identification and language,
    • Your operating system,
    • Your geographic location,
    • Your activities on our site (for example, the sections you have viewed);
  • The information you provide us with when you first contact us.
Why do we collect this data?
The information we collect helps us understand how our website is used. This allows us to improve it, enhance its functionality, and tailor it to best meet the expectations of our users. In addition, this data contributes to the quality of our service and facilitates our communications, enabling us to effectively guide you to the information you are looking for.
Legal basis:
The collection is justified by our legitimate interests in improving our services, as well as yours, in particular to respond to your requests and facilitate our interactions.
Please note:
The information obtained via cookies does not allow us to identify you directly. You can refuse the use of cookies, either via your browser settings or via a pop-up window on our website. However, this refusal may limit your access to certain features of our website.

2. Register, subscribe, and/or purchase at Idolem Hot Yoga Chaud

When you register and/or purchase our packages or passes
On our website and our affiliate partner's platform (Bsport), we collect information such as your first and last name, email address, postal address, phone number, and preferred language. Additional data about your needs, habits, and preferences regarding physical training is also collected.
Objective:
This data is essential for processing your subscription, registering you for our events and/or courses, and purchasing products. It also enables us to provide optimal advisory services and follow-up to our students.
Legal basis:
The collection of data is essential in order to finalize your subscription, your registration for our events and/or classes, and your product purchases. It serves the legitimate interests of the student, who wishes to access the services and products purchased, and those of Idolem Hot Yoga Chaud, which seeks to ensure payment for the services provided.
Please note:
Refusal to provide the required information may prevent the completion of your purchase, registration, or subscription.

3. Contact Idolem Hot Yoga Chaud customer service

Contact our customer service department:
If you encounter a problem and wish to contact our customer service department, we will collect data such as your first and last name, email address, phone number, and other information relevant to tracking your transactions.
Objective:
This information allows us to quickly identify you and efficiently address your questions or concerns.
Legal basis:
Collection is essential to ensure accurate identification and meet your needs.

Use of your data

By providing us with your personal information via our website, you agree to the terms of this policy. It is also your responsibility to respect and protect the personal information of third parties.
Here is how we use your data:
  • Site optimization: improving our site by adding new features, conducting research, and maintaining its performance.
  • Customer service: getting to know our students better in order to guide them toward the courses best suited to their tastes, health history, and needs, and offering them impeccable advice.
  • Analysis: developing statistics to guide our business strategies.
  • Communication: contacting you for marketing, advertising, or account management purposes.
  • Obligations: to honor our contractual and legal commitments to you.
  • Update: update our files.
  • Purchase tracking: keep accurate track of your courses and subscriptions.

Use of cookies

When you browse our website, we use cookies and other similar technologies to collect certain information.
A cookie is a small file that stores data, such as an anonymous unique identifier. It is saved on your computer or device and helps us personalize your browsing experience each time you visit.
For more information about our use of cookies, please see the cookie policy banner on our website.

Sharing your data: with whom and why?

Rest assured: your personal information is never sold. It is only shared in accordance with this policy.
By accepting this policy, you understand that we may share your data with:
  • Third-party providers: Certain services require us to share your data, for example with our marketing agency or technology providers. These third parties only collect, use, and disclose your information to the extent necessary to perform their services.
  • Compliance with legal obligations: We may be required to share your information to comply with the law or protect the rights, property, and safety of Idolem Hot Yoga Chaud, our site, and our users.
  • Business transactions: In the event of a sale, merger, liquidation, restructuring, or acquisition, your data may be shared solely for the purposes of the transaction, subject to confidentiality requirements. It will be deleted if the transaction does not go ahead or becomes unnecessary.
List of our IT suppliers and link to their privacy policy (here are a few examples, please adapt according to your situation)

Disclosures under legal constraints

We may be required to share your information in the following cases:
  • To comply with legal obligations or to comply with legal proceedings.
  • To defend the rights or property of Idolem Hot Hot Yoga
  • To ensure the security of our website, our users, and their information.

Transfers related to business transactions

In the event of a change in control of Idolem Hot Hot Yoga, whether through sale, merger, liquidation, restructuring or acquisition, your data could be affected. This information would only be used to finalize the transaction. We will only share them without your consent if we are required to do so by law. We are committed to ensuring the confidentiality of this information and to deleting it if the transaction is not successful or if it is no longer necessary for its completion.

External links

Please note that links on our website may lead you to other sites. We are not responsible for the privacy practices of these third party sites. We therefore invite you to consult their privacy policy.

Your rights relating to your personal data

Under data protection laws, you have specific rights with respect to your personal information. Here is a detailed overview of these rights:
  • Access to your data : You can ask us to access your data in order to consult it. To keep your information secure, we may ask you for additional information to verify your identity.
  • Rectification of your data : If you find an inaccuracy in your data, you have the right to ask us to rectify it.
  • Erasing your data : You can request the deletion of your personal data. However, we may be required to keep them for legal reasons.
  • Opposition to treatment : You can object to our processing of your data, unless we have legitimate reasons that override your rights, or for legal reasons.
  • Limitation of treatment : In certain circumstances, such as the inaccuracy of your data, their unlawful processing, or the need to keep the data for legal reasons, you can ask us to limit their processing.
  • Portability of your data : You can ask us for a copy of your data in an accessible format.
  • Withdrawal of consent : If you have previously consented to the processing of your data, you have the right to withdraw this consent at any time.
  • File a complaint : If you believe that we are not complying with data protection laws, you have the right to file a complaint with the competent authority.

Access and management of your information

To consult, modify or delete your personal data, please contact us via the” Contact us ” on our site, at info@idolem.com or by using the contact details mentioned below. Please provide enough details for us to identify you.

Shelf life

Your information is retained for as long as necessary to achieve the purposes for which it was collected or to comply with our legal obligations. Once this period has elapsed, or upon withdrawal of your consent, your data will be deleted. On simple request, we will be able to confirm their deletion.

Security measures

We implement security measures to protect your data against loss, unauthorized access, or unlawful processing. In particular, our site uses the HTTPS protocol and an SSL certificate. For any concerns, contact us.

Age of consent

We do not knowingly collect information from anyone under the age of 16. If a parent or guardian discovers that a minor has transmitted data to us without consent, let them contact us: we will delete this information immediately.

Quebec Information Access Commission (CAI)

If you are not satisfied with our response to a request relating to your personal information, you have the right to contact the Quebec Information Access Commission. This entity is responsible for monitoring data processing practices in Quebec.
Coordinates:
Bureau 900, 2045, rue Stanley
Montréal (Québec) H3A 2V4
Phone: 514 873-4196
Toll-free: 1 888 528-7741
Fax: 514 844-6170
cai.communications@cai.gouv.qc.ca
http://www.cai.gouv.qc.ca

Policy Updates

We may modify this policy. The updated version will be posted on our website. For any major changes, a notification will be visible here.

contact us

Idolem Hot Yoga
43 Samson Blvd., suite 373
Laval QC H7X 3R8
info@idolem.com