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TROUBLE SHOOTING

If you are experiencing a connection or reservation problem, we are deeply sorry for the inconvenient.
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In 2020 we had to update our systems in order to have software that followed our values ​​of sharing and networking.
Updating a system that's been used for 15 years and has over 90,000 users is no small task and even though we're working
with the most capable software in the world, and investing a lot of resources in this transfer, we have some student files
that must be finalized manually and that we can only identify thanks to you.

So we provide you with solutions for the most common challenges, and that you can put in place in a few minutes to solve your case.

Please click on the problem that concerns you and follow the attached mind body steps.

If it still does not work, fill out the form at the bottom of the page and our student services will take care of you.
We thank you for your cooperation.
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I do have a subscription, but I can't find it in my account

You have acces to your online account, but you dont see your membership in your profile, or you don't see the right membership inyour profil. Then you cannot reserv to the location desired. Please with USING A COMPUTER and USING THE SAME EMAIL AND PASSWORD that you use with you Mind Body app, follow the step in this article.

I do have a subscription, but I can't book in multiple IDOLEM, I get the message that I have no credit on my account

You have acces to your online account, but you can reserv in just one location or none, please with USING A COMPUTER and USING THE SAME EMAIL AND PASSWORD that you use with you Mind Body app, follow the step in this article.

SUPPORT FORM

You tried to set up your account by following the steps above but it didn't work, please fill out the form.